Frequently Asked Questions

Orders

How long does it take to process my order?
Orders are processed within 1–3 business days after payment is confirmed.

Can I change or cancel my order?
We begin processing orders quickly. If you need to make a change, contact us at hello@nestnorder.com as soon as possible. We cannot guarantee changes once an order is in processing.

Shipping

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Estimated delivery is 7–15 business days after your order is processed.

How do I track my order?
Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking to update.

My package hasn't arrived. What should I do?
If your order hasn't arrived within the estimated timeframe, contact us at hello@nestnorder.com with your order number and we'll look into it.

Returns & Refunds

What is your return policy?
We accept return requests within 30 days of delivery for damaged, defective, or incorrect items. Please refer to our full Return & Refund Policy for details.

How do I request a return?
Email us at hello@nestnorder.com with your order number, a description of the issue, and clear photos of the item, the outer packaging it arrived in, and the shipping label or address information on the package. Please keep the item and packaging until we review your request. The more detail you can provide, the faster we can review your request.

When will I receive my refund?
Once approved, refunds are processed to your original payment method within 5–10 business days.

Products

How are products selected?
We select products based on their design, intended use, and fit with our home-organization collection. Product details and materials are listed on each product page where available.

Do you restock sold-out items?
Restocking depends on supplier availability. Contact us if you're interested in a specific item and we'll let you know.