Refund policy
RETURN & REFUND POLICY
At NestNOrder, your satisfaction is our priority. We want every purchase to be a great experience. Please review our policy below.
ELIGIBILITY We accept return requests within 30 days of delivery for items that are damaged, defective, or incorrect. Items that have been used, assembled, or are not in their original condition are not eligible for return.
HOW TO REQUEST A RETURN To initiate a return, contact us at hello@nestnorder.com with:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will review your request and respond within 2 business days.
DAMAGED ITEMS If your item arrives damaged, contact us within 7 days of delivery with photos of the damage and packaging. We will send a replacement or issue a full refund — no return shipment required.
DEFECTIVE ITEMS If your item is not functioning as described, contact us within 30 days of delivery. We will troubleshoot with you and if unresolved, provide a replacement or full refund.
INCORRECT ITEMS If you received the wrong item, contact us immediately. We will arrange the correct item to be sent at no additional cost.
LOST PACKAGES If your tracking shows no movement for 10+ business days or your package is confirmed lost by the carrier, contact us. We will reship your order or issue a full refund at no cost to you.
STOLEN PACKAGES (Porch Piracy) If your package shows as delivered but cannot be located, we recommend checking with neighbors, building management, and your local post office first. We review each stolen package case individually and will work with you toward a fair resolution. For guaranteed coverage against theft, we recommend purchasing shipping protection at checkout.
SHIPPING PROTECTION We offer optional shipping protection at checkout through Navidium. Protected orders receive fast replacement or refund for lost, damaged, or stolen packages with no hassle.
RETURN SHIPPING For eligible returns, we will provide a prepaid return shipping label at no cost to you.
REFUNDS Once your return or claim is approved, refunds are processed to your original payment method within 5–10 business days. You will receive an email confirmation when your refund is issued. Shipping costs are non-refundable unless the return is due to our error.
EXCHANGES If you received a damaged or incorrect item, we will send a replacement at no additional cost. We do not offer size or color exchanges at this time.
ORDER CANCELLATIONS Orders can be cancelled within 24 hours of placement. After 24 hours, your order may already be in processing or shipment and cannot be cancelled. Contact us immediately at hello@nestnorder.com if you need to cancel.
CONTACT US We're here to help! Reach us anytime at: 📧 hello@nestnorder.com We respond within 2 business days, Monday–Friday.